Return Policy

Return Policy

ECigCity.com currently has a no refunds, exchanges, or cancelations policy.  We want everyone to have the best experience possible when shopping with ECigCity.com. In certain circumstances, new and unopened packages can be returned for store credit only.

All Product Warranty Varies but if no Warranty options are chosen during check out then all warranty must be dealt with directly through the Manufacturer.

Meaning the customer would be responsible to contact the manufacture for help.

Any Orders/ Packages that get returned due to insufficient address , or if the delivery company can’t get to the address for any apparent reason and order gets sent back we do not refund. The customer must repay for the package to be reshipped at their own expense. 

If an item is missing from your order, please contact customer service. info@ECigCity.com We do have records of each order before it is shipped out. You will need to email a picture of what you received and state what item is missing. We will check our database to confirm and if you did in fact have a missing item you will be issued store credit for that specific item. Store credit can be used at checkout for you and you only with any future order.