Privacy Policy

Privacy Policy

What information do we collect?

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
• Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

• We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.
• If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include elementvape.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section and under ‘Privacy Settings’ you can submit a request to delete all of your account details E-Cig City will review this request and delete your account and all other personnel information.Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Your California privacy policy

If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email at info@ecigcity.com.

Right of Access of Personal Information

E-Cig Citystores only data that is shared by the customer during registration and while placing orders. Registered users can access their data stored by logging into their account. To download the stored data users will have to navigate to ‘Account’ Page and goto ‘Privacy Settings’.

Categories of Personal Information Collected

E-Cig City has collected information under the below categories (as defined by CCPA Act) over the past 12 months

a. Identifiers: A real name, shipping and billing addresses, email address and Internet Protocol Address. For user’s who’s age is not verified by our third party agency, Date of Birth, Last 4 Digits of SSN and any government approved identity card (Driving License, Passport or any other Govt Id cards) data will be collected.

b. Inferences about personal preferences and attributes drawn from profiling: User’s preferences of products collected via Cookies, will be used to provide better customer specific product visibility.

Sources of Personal Information Collected

E-Cig City collects personal information only through its website ecigcity.com and not through any other online or offline mode.

Purpose of Collecting Personal Information

• We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.
• If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Personal Data Disclosed for Business Purpose

E-Cig City engages trusted third parties to perform functions and services to us. Only limited and required data needed to perform the particular function will be shared with the third party. These third parties also maintain the privacy and security of the Personal Information shared as per CCPA guidelines. Element Vape shares data in the below categories:

• a. Auditing – Advertising Analytics
• b.Security – Protecting against fraud and malicious activity.
• c. Debugging – Identifying and fixing technical errors.
• d. Performing Services
  • i. Processing Transactions.
  • ii. Order fulfillment.
  • iii. Age verification.
  • iv. Account Maintenance.
  • v.Website Hosting and database storage.

Do not sell my personal information

E-Cig City does not sell any customer data to any third party agency or vendors. E-Cig City shares data with its logistic partner and age verification partner to facilitate order fulfillment alone. Our logistic partner and age verification partner are CCPA compliant. To know more about our vendors CCPA compliance, please write to us at info@ecigcity.com Deletion of person data.

To delete all of your online account information from our database, sign into the “My Account” section and under ‘Privacy Settings’ you can submit a request to delete all of your account details E-Cig City will review this request and delete your account and all other personnel information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Data Collection from Children under the age of 13

E-Cig City does not allow visitors who are below the legal smoking age (18+ or 21+ based on the jurisdiction) to visit the website. Only after the visitor affirms that he/she is of legal smoking age are they allowed to browse or purchase form the website. Hence no data of children under the age of 13 is collected in the website.

E-Cig City ensures that your have the right to be free from unlawful discrimination for exercising your rights under the CCPA.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 1, 2023.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. You may contact us through email at info@ecigcity.com

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline. Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.